I realize my article from yesterday was really nothing new. People have been saying this and writing articles for years echoing the same point. But my question is, why has nothing changed?
My guess the reason is because we just put up with it. Much like how we continue to complain about government yet elect the same type of people year after year. As a whole we don’t hold software companies accountable. If you got service in a restaurant the way most support companies are you would never go back. Soon enough that restaurant would go under and replaced by one with better service and a decent product.