I had the opportunity this week to have a very interesting conversation with a client regarding why computers can’t just be easy and less of a focus on her business. The topic wasn’t what we were scheduled to talk about but it just started while waiting on a person to join us. Our scheduled talk was going to be focused on security and disaster recovery.
Her comments were very poignant and I thought it would be interesting to share ideas from her seat. Here is a summary.
- She doesn’t want to think about computers. She just wants her employees to be able to work and access data.
- Features and benefits don’t matter. It just needs to work and quickly.
- She doesn’t want to see any error messages on a screen. If something needs updating it should just update. They have important work to do.
- Why in todays world do hard drives still crash. There should be a better way to store information.
I think she gets rid of all the junk and gets straight to the point. It really makes you wonder what software designers are thinking when they make this stuff. I used to think my iPad was the way to go for many things. While it fits the simple qualification, I am sick of every day some App needing an update. If Google Chrome can update without bugging people why can’t these silly apps?